Refund Policy & Terms

Last updated: October 29, 2024

1. Acceptance of Terms

By installing the TVD-Telegram Video Downloader extension (“Extension”) or using our website, you agree to these Terms of Service (“Terms”). If you disagree with these terms, please do not use our services.

2. Service Description

TVD-Telegram Video Downloader provides a Chrome extension for downloading videos and images from Telegram web client for personal use.

3. User Responsibilities

3.1 Acceptable Use

You agree to:

  • Use the service for personal, non-commercial purposes only
  • Comply with all applicable laws and regulations
  • Respect intellectual property rights
  • Not use the service for any illegal activities

3.2 Prohibited Activities

You must not:

  • Redistribute downloaded content without permission
  • Use the service for commercial purposes without authorization
  • Attempt to modify, reverse-engineer, or hack the extension
  • Use the service to violate any third-party rights

4. Intellectual Property

4.1 Our Rights

  • The Extension and website content are protected by copyright and other intellectual property rights
  • Our trademarks and brand features are protected by law

4.2 User Rights

  • Users retain rights to their downloaded content
  • Users are responsible for obtaining necessary permissions for content use

5. Disclaimer of Warranties

  • The service is provided “as is” without any warranties
  • We do not guarantee uninterrupted or error-free service
  • We are not responsible for downloaded content quality or availability

6. Limitation of Liability

  • We shall not be liable for any indirect, incidental, or consequential damages
  • Our total liability shall not exceed the amount paid for the service (if any)

7. Service Modifications

We reserve the right to:

  • Modify or discontinue the service at any time
  • Update these terms with reasonable notice
  • Change features or functionality

8. Termination

We may terminate or suspend access to our service immediately if:

  • You violate these Terms
  • You engage in prohibited activities
  • We are required to do so by law

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where TVD-Telegram Video Downloader Inc. is registered.

10. Subscription, Payments and Refunds

10.1 Free Service

  • The basic service is currently provided free of charge
  • We reserve the right to introduce paid features in the future

10.2 Future Payments (if applicable)

  • Any future paid services will be clearly communicated
  • Payments will be processed through secure third-party providers
  • All prices are in USD unless otherwise stated
  • Prices are subject to change with reasonable notice

10.3 Refund Policy

10.3.1 Eligibility for Refunds

  • Refund requests must be submitted within 14 days of purchase
  • Refunds are available for:
    • Technical issues that prevent the service from functioning properly
    • Accidental or duplicate purchases
    • Service not meeting advertised features
    • Billing errors

10.3.2 Non-refundable Situations

  • After 14 days from the purchase date
  • Usage of the service for more than 50% of the subscription period
  • Violation of our Terms of Service
  • Abuse of the refund policy
  • Purchases made through unauthorized resellers

10.3.3 Refund Process

  1. Submit a refund request through our support portal or email at azeezbriana916@gmail.com
  2. Include your order number and reason for the refund
  3. Our support team will review your request within 3 business days
  4. If approved, refunds will be processed through the original payment method
  5. Refund processing time may vary depending on your payment provider (typically 5-10 business days)

10.3.4 Partial Refunds

  • We may offer partial refunds for unused portion of subscription periods
  • Pro-rated refunds will be calculated based on the unused time remaining

10.3.5 Cancellation of Service

  • Refunded purchases will result in immediate cancellation of the associated service
  • Access to premium features will be reverted to free tier upon refund

10.4 Payment Security

  • All payments are processed through secure, PCI-compliant payment processors
  • We do not store your complete credit card information
  • Payment data is encrypted using industry-standard protocols

11. Contact Information

For questions about these Terms:

  • Email: azeezbriana916@gmail.com
  • Website: https://tvdownloader.com

12. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in effect.

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